RMA Procedure

The following procedure should be followed to return goods to AGT for repair:
a. Fill in a RMA Request & Repair List including contact information, model number, monitor or system’s serial number (S/N) and failure description for each item.
Please return this RMA Request & Repair List with detail by email or fax to AGT.
   Note: AGT is not able to process RMA requests if the information supplied is not complete, or if the RMA Request & Repair List is not used.

b. After receiving the form, AGT will check the serial number (S/N) to determine the warranty status of each item. The “Warranty” column of the form will be marked (In Warranty or Out of Warranty) accordingly for each item.

c. AGT will issue a RMA number. on the RMA Request & Repair List, then send it by email or fax to the customer.
   Note: Goods without RMA number and signature will not be accepted for repair.

d. For system product, in order to avoid loss of data, the customer should ensure that the data on the HDD is backed up before shipping the product to AGT for repair, as the repair action may involve formatting or erasing of the HDD.

 

Each item should be well packed in the original or equivalent packing to minimize the chance of damage during transportation. AGT will not accept liability for any product damaged during transportation due to inadequate or insufficient packing.

If In Warranty and Out of Warranty 产品展示 or parts are mixed in the same RMA shipment, AGT will charge shipping for Out of Warranty 产品展示 only, and will determine the shipping charge according to weight ratio.

‧ In order to avoid excessive import duty and handling charges, all RMA goods with a weight of less than 10Kgs must be returned freight prepaid by the customer via Air Parcel Post.
‧ Shipments with a weight over 10Kgs can be shipped to OTEK either by air or by sea freight.

 

‧ Please make sure to include the RMA Request & Repair List in the shipping carton.
‧ Clearly mark the RMA number on each carton box and Invoice/Packing List.
   Note:RMAs returned without a RMA number on the carton will be rejected.
‧ Email or Fax the invoice and packing list to AGT before shipping.
‧ Notify AGT of the shipping details to enable tracking the shipment.
Please do not ship any other RMA goods which are not listed on the RMA Request & Repair List in your shipment. Those unlisted items will be confiscated by the Custom Department in China and cause whole shipment has to return to sender or confiscated.

 

In Warranty and DOA items will be repaired/replaced free of charge.
AGT will charge repairs for the following categories of items:
Out of Warranty: items for which the warranty has expired
Void Warranty: items for which the responsibility for the defect or damage can not be attributed to AGT.
The Repair Charge consist of:
Repair charge = Labor Charge + Material Charge + Freight Charge/Handling Charge
‧ The shipping method will be mutually agreed with the customer.